Kana needs to know whenever a user of your product has used a feature. It’s a requirement so that we have accurate information on what feature’s customers have used (and by how much) within the package(s) they have subscribed to.
id
of both.
Both theid
for a User and a Feature are defined by you upon creation in Kana.
You can find the identifiers for both in the Dashboard, or by using the features and users queries to pull all respective records and grab the id
from the one you need.
delta
in a subsequent call to revert this if needed (more in
recordUsage).messages
feature, your users may be able to send messages via your UI and through an API call - both should be tracked.
As we now have details on how much of a feature a user has used, you can: